Your request concerns the Youth, Senior, Week-end or Discount Pass
For any request concerning a problem when subscribing or using your pass, you can join us by phone at +33 (0)9 69 39 10 30 from 9:00 AM to 5:00 PM from Monday to Friday excluding public holidays.
For all comments and suggestions on the Youth, Senior, Weekend or Discount Pass products, the holder can file a claim by completing this form.
For sales completed at a travel agency, the holder can submit a claim by contacting the agency which sold the card.
Your request concerns Flying Blue
You are a Flying Blue member and you would like to claim missing Miles.
Your request concerns a flight to or from the United States
If you have taken a flight to or from the United States, you may submit a claim to the U.S. Department of Transportation:
- by mail:
Aviation Consumer Protection Division,
C-75 U.S Department of Transportation
1200 New Jersey Ave, S.E.
Washington, DC 20590
- or via the U.S. Department of Transportation website.
The Tourism and Travel Mediation Office
If you submitted a claim to our customer service department and you are unsatisfied with our response, you can contact for free the Tourism and Travel Mediation Office. You can find its contact details and referral requirements at www.mtv.travel.
If you experience a problem during an online purchase, you can also use this online platform to reach an out-of-court settlement, if necessary. All information about online dispute resolution can be found on this platform.