Booking fees

Booking fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Booking fees vary depending on:

  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

Ticket changes

Changes made
Service fee for changes Change made on Self-Service KioskChange made phone or at an airport counter
Ticket purchased on or at an Airfrance ticket counter No feeEUR 15
Ticket purchased on a third-party site or travel agency No feeEUR 15


Refund requested
Service fee for refunds on phone
Ticket purchased on or at anAir France ticket counter No feeEUR 20
Ticket purchased from a third-party site or travel agency Refund request to be completed through the third-party website or travel agency used to purchase the ticket*

* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.